Shipping policy

Effective Date: January 1, 2026

Store Name: Lurello

Customer Service Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET), closed on Sundays and major holidays.

Order Cutoff Time: 5:00 PM (Eastern Time, ET) for same-day order processing.

At Lurello, we are dedicated to delivering your women's, boys', girls', and infant apparel orders safely and promptly across the United States. Please review our shipping policy below for details on processing times, delivery timeframes, and shipping guidelines.

1. Order Processing and Cutoff Time

  • Orders placed before 5:00 PM ET (Monday through Saturday) will be processed on the same business day.

  • Orders placed after 5:00 PM ET, or on Sundays and major holidays, will be processed on the next business day.

  • Orders are not processed, shipped, or delivered on Sundays or major holidays.

2. Shipping Rates and Delivery Estimates

We offer reliable shipping options within the United States. Shipping charges for your order will be calculated and displayed at checkout based on your shipping address and selected service level.

  • Standard Shipping: Estimated delivery within 3 to 7 business days following processing.

3. Shipping Destinations

We currently ship exclusively within the United States, including all 50 states and standard domestic territories.

4. Important Notice Regarding Returns and Warehouse Location

  • Please note that our company address listed below is our corporate office and is not a warehouse or return facility.

  • Do not ship returns or packages directly to our corporate address. Doing so may result in lost items or delayed processing.

  • You must contact our customer service team first to obtain the correct, authorized return shipping address.

Store Information & Contact Details

  • Store Name: Lurello

  • Corporate Address:

    4801 Sunset Blvd, Lot 35

    Lexington, SC 29072-8169

    United States

  • Phone: +1 859-421-0805

  • Email: Lurello@vipcareo.com

  • Support Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET). Closed Sundays and public holidays.