Privacy policy

Effective Date: January 1, 2026

Store Name: Lurello

Customer Service Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET), closed on Sundays and major holidays.

Order Cutoff Time: 5:00 PM (Eastern Time, ET) for same-day order processing.

At Lurello ("we", "us", or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use our services, or make a purchase from our online store offering women's, boys', girls', and infant apparel.

1. Information We Collect

When you visit our store, we collect certain information about your device, your interaction with the store, and information necessary to process your purchases. We may collect the following types of information:

  • Contact Information: Name, billing address, shipping address, email address, and phone number.

  • Order and Payment Information: Details regarding products purchased, and payment details processed securely through our payment gateways.

  • Device and Usage Information: IP address, browser type, time zone, cookies, and how you interact with our website.

2. How We Use Your Information

We use your personal information to provide our services to you, which includes:

  • Processing payments, fulfilling orders, shipping products, and managing returns.

  • Communicating with you regarding your orders, customer support inquiries, and updates.

  • Screening our orders for potential risk or fraud.

  • Improving and optimizing our store to enhance your shopping experience.

3. Sharing Your Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you. For example:

  • We use Shopify to power our online store.

  • We use secure payment processors to handle credit card transactions.

  • We may share information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.

4. Your Rights

If you are a resident of the United States, you may have rights under state privacy laws to access, correct, or delete the personal information we hold about you. To exercise these rights, please contact us using the details below.

Returns, Customer Support, and Operating Details

  • Return and Refund Inquiries: Please note that our company address listed below is our corporate office and is not a warehouse or return facility. Do not ship returns directly to our corporate address. You must contact our customer service team first to obtain the authorized return shipping address.

  • Order Processing and Cutoff Time: Orders placed before 5:00 PM ET (Monday through Saturday) are processed on the same business day. Orders placed after 5:00 PM ET, or on Sundays and major holidays, will be processed on the next business day.

  • Customer Support Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET). Closed on Sundays and major holidays.

Contact Us

If you have questions about our privacy practices, need assistance with an order, or wish to inquire about returns, please contact us at:

  • Store Name: Lurello

  • Corporate Address: 4801 Sunset Blvd, Lot 35

    Lexington, SC 29072-8169

    United States

  • Phone: +1 859-421-0805

  • Email: Lurello@vipcareo.com

  • Support Hours: Monday – Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET). Closed Sundays and public holidays.