About Us

Effective Date: January 1, 2026

Store Name: Lurello

Customer Service Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET), closed on Sundays and major holidays.

Order Cutoff Time: 5:00 PM (Eastern Time, ET) for same-day order processing.

Welcome to Lurello, your trusted online destination for quality apparel. Based in the United States, we specialize in curating stylish, comfortable, and durable clothing collections for women, boys, girls, and infants.

At Lurello, we are dedicated to providing an exceptional shopping experience, offering reliable service, and ensuring you and your family look and feel your best for every occasion.

1. Order Processing and Cutoff Time

• Orders placed before 5:00 PM ET (Monday through Saturday) will be processed on the same business day.

• Orders placed after 5:00 PM ET, or on Sundays and major holidays, will be processed on the next business day.

2. Important Notice Regarding Returns and Corporate Office

• Please note that our company address listed below is our corporate office and is not a warehouse or return facility.

• Do not ship returns or packages directly to our corporate address. Doing so may result in lost packages or delayed processing.

• You must contact our customer service team first via email or phone to obtain the correct, authorized return shipping address.

Corporate Office & Contact Details

• Store Name: Lurello

• Corporate Address:

  4801 Sunset Blvd, Lot 35

  Lexington, SC 29072-8169

  United States

• Phone: +1 859-421-0805

• Email: Lurello@vipcareo.com

• Support Hours: Monday through Saturday, 9:00 AM – 5:00 PM (Eastern Time, ET). Closed Sundays and public holidays.